Question 1

Our small lodge in Palavakkam gets bookings through online travel apps. Who pays the GST?

Accepted Answer

It depends on your registration status. If the lodge is registered, you charge GST on the accommodation and the platform collects TCS on payments routed through it, which you claim back on the portal. If the lodge is not liable to be registered, the law shifts the liability to the e-commerce operator itself under Section 9(5), so the app pays the tax on accommodation booked through it and the small lodge need not register merely because it lists online. Direct walk-in business remains within your threshold computation. Keep the platform agreements and statements, since they determine who reported the tax.

Question 2

How do I document free samples and gifts given to customers?

Accepted Answer

Goods supplied genuinely free of cost to unrelated persons are not a supply, so no tax invoice is raised and no GST is charged; the movement is covered by a delivery challan marked as free samples. The cost is that input tax credit on those goods must be reversed. Two traps deserve care: gifts to related persons or between distinct GSTINs of the same PAN are taxable under Schedule I even without consideration, and promotional schemes like buy one get one are treated as a single price for two items, taxed normally with credit intact. Structure your Palavakkam promotions with this distinction in mind.

Question 3

How do I decide whether to charge CGST plus SGST or IGST on an invoice?

Accepted Answer

Compare two data points: the location of the supplier and the place of supply determined under the IGST Act. If both fall in the same state, the supply is intra-state and you charge CGST plus SGST; if they fall in different states, it is inter-state and you charge IGST. The buyer's billing address alone is not the test; the place of supply rules for the specific goods or service govern. Common traps include hotel stays, property-linked services and bill-to ship-to chains, where the place of supply departs from the customer's address. Configuring these rules in your billing software saves Palavakkam businesses repeated corrections; call +91 - 9600 606 444 for a setup review.

Question 4

My customer says he cannot claim ITC because of my late filing. Is that correct?

Accepted Answer

Yes, he is right. A buyer can claim input tax credit only for invoices appearing in his GSTR-2B, which is generated from suppliers' GSTR-1 and IFF filings. If you file GSTR-1 after the 11th, your invoices miss that month's GSTR-2B and your customer's credit gets pushed to the next month, straining his working capital. Repeated delays lead buyers to withhold the GST portion of payments or move to more compliant vendors. Timely GSTR-1 filing is therefore a commercial necessity, not just a legal one. ChennaiGST ensures clients in Palavakkam never face this complaint.

Question 5

How is interest calculated on a GST demand or late payment?

Accepted Answer

Interest runs at 18 percent per annum under Section 50 on tax paid after the due date, computed day-wise from the day following the due date until payment. Following amendments, interest on delayed GSTR-3B liability applies on the portion paid through the electronic cash ledger, and interest on wrongly availed ITC arises where the credit has been both availed and utilised. Interest is payable even where no penalty applies, and it cannot be waived by the officer. Because interest compounds silently over long disputes, paying the admitted tax early through DRC-03, even while contesting the rest, often saves a substantial amount.

Question 6

My GST status shows suspended. What does that mean for my business in Palavakkam?

Accepted Answer

Suspension is an intermediate state that occurs when you apply for cancellation, or when the officer initiates cancellation proceedings, commonly for return defaults or data mismatches. While suspended, you cannot make taxable supplies, meaning you should not issue tax invoices or charge GST, and e-way bill generation is blocked. The fix depends on the cause: if you triggered it by applying for cancellation, await the order; if the department triggered it, reply to the show cause notice in REG-18 within seven working days and clear pending returns. Acting within the notice window usually gets the suspension lifted; call +91 - 9600 606 444 if you have received one.

Question 7

What is the difference between ISD and cross-charge, and when is each used?

Accepted Answer

They solve different problems. The Input Service Distributor mechanism distributes credit on third-party input services received at the head office but consumed by branches, such as an audit fee or software licence billed centrally; the ISD passes the credit itself through ISD invoices and GSTR-6, without charging tax again. Cross-charge applies where the head office performs a service for branches using its own resources; here the head office makes an outward supply, issues a tax invoice with tax, and the branch claims ITC. With ISD distribution mandatory for common third-party input services from 1 April 2025, businesses must now run both mechanisms side by side, each for its correct category.

Question 8

Does compensation cess still apply on any goods?

Accepted Answer

For most goods, no. With the rate restructuring of 22 September 2025, compensation cess was discontinued on items such as cars, and the demerit burden was merged into the single 40 percent rate. The cess continues only on pan masala and specified tobacco products during the transition period while past compensation cess loan obligations are being discharged. A practical point for traders: balances of unutilised compensation cess credit cannot be cross-utilised against CGST, SGST or IGST liability, so businesses holding old cess credit should evaluate their position rather than assuming it will set off future tax.

Question 9

Something is malfunctioning on the GST portal. How do I raise a formal grievance ticket?

Accepted Answer

Use the GST Self-Service Grievance Redressal Portal at selfservice.gstsystem.in. Select Report Issue, type a keyword describing the problem, and the system suggests the matching category along with FAQs; if those do not resolve it, proceed to raise the ticket by entering your GSTIN or ARN, contact details and a description, and attach screenshots of the error. A ticket reference number is issued instantly by email and SMS. Raising a ticket also creates a record that the failure was on the system side, which helps later if a deadline was missed because of a portal outage. Our Palavakkam office logs tickets for clients as part of retainer support.

Question 10

Do I have to issue an invoice for every small cash sale in my shop?

Accepted Answer

Not necessarily. Where the value of a supply is less than Rs.200, the buyer is unregistered, and the buyer does not ask for an invoice, you may skip issuing an individual tax invoice. Instead, you must prepare one consolidated tax invoice at the close of each day covering all such small sales. The moment a customer demands an invoice, or the sale is Rs.200 or more, a proper invoice is required. Retail counters typically issue system receipts to every customer anyway, which is cleaner practice, but the daily consolidated invoice is the legal minimum for petty sales.

Question 11

We hire cabs monthly for employee transport in Palavakkam. Who pays the GST?

Accepted Answer

If the cab operator is not a body corporate, charges 5 percent, and your business is a body corporate, the liability shifts to you under reverse charge. The entry covers renting of motor vehicles designed to carry passengers where the cost of fuel is included in the consideration. If the operator is itself a company, or bills at the higher rate with full ITC, 18 percent since the September 2025 rate rationalisation, forward charge applies and the operator collects the tax. Remember that even after paying RCM, the ITC on employee transport in vehicles seating up to thirteen is blocked under Section 17(5) unless providing the transport is obligatory for the employer under a law.

Question 12

By when must I issue a tax invoice when I sell goods?

Accepted Answer

For goods, Section 31 requires the tax invoice to be issued before or at the time of removal of the goods, where the supply involves movement, or before or at the time of delivery or making the goods available in other cases. In simple terms, the invoice must travel with the goods; a lorry leaving your Palavakkam godown without an invoice is exposed to detention even if the e-way bill exists. For continuous supplies of goods with successive statements or payments, the invoice must be issued when each statement is issued or each payment is received.

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